New version 7.4.4.1 bugging on startup

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ALoubert
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Posts: 11
Joined: Sat Mar 22, 2014 2:35 pm

New version 7.4.4.1 bugging on startup

Post by ALoubert » Thu Jun 16, 2016 9:23 pm

I had v7.2.4.1 version working correctly.

This evening, I upgraded to the latest v7.4.4.1.
On the application startup, I'm now getting an error window:

SplitCam error
Cannot change media format: 0x80040200


By clicking OK, the popup closes, and the application finishes to start, initializes and seems to work correctly.
But it's very annoying to have to confirm a popup each time the app starts, that's to say at each computer boot !

I then re-installed old v7.2.4.1, and the issue went away...

Can you have a look, please ?

vicul
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Posts: 229
Joined: Wed Oct 23, 2013 10:07 am

Re: New version 7.4.4.1 bugging on startup

Post by vicul » Fri Jun 17, 2016 3:49 am

@ALoubert

Hi,

I would like to see your splitcam log.

you will find it here

C:\Users\<Your_username>\AppData\Roaming\SplitCam\splitcam.log

You can send it to me via our support email.

I am need also to know - your OS and webcam.

Victor
SplitCam Team

ALoubert
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Posts: 11
Joined: Sat Mar 22, 2014 2:35 pm

Re: New version 7.4.4.1 bugging on startup

Post by ALoubert » Fri Jun 17, 2016 10:13 pm

Hi,

There are only the following 4 lines in it:

==== [2016.06.16, 22:19:01.201 UTC] INFORMATION:
> CSplitCamApp::InitInstance() dwThreadId = 8396
==== [2016.06.17, 20:45:05.609 UTC] INFORMATION:
> CSplitCamApp::InitInstance() dwThreadId = 7740

I'm running Windows 7 SP1 (with all available hotfixes) Ultimate English version.
My webcam is a Microsoft LifeCam VX-7000.

Alain.

vicul
Forum Moderator
Posts: 229
Joined: Wed Oct 23, 2013 10:07 am

Re: New version 7.4.4.1 bugging on startup

Post by vicul » Sat Jun 18, 2016 4:22 am

@ALoubert

Is it a full log? There must be info about version and your error, etc.

The example of my log for one start/finish:

==== [2016.06.17, 17:40:30.373 UTC] INFORMATION:

> CSplitCamApp::InitInstance() dwThreadId = 784

==== [2016.06.17, 17:40:31.974 UTC] INFORMATION:

> Version: SplitCam 7.4.4.1
> Source: Webcam(HP HD Camera)
> Resolutions: 640x480
> Audio channel: Yes
> Audio device: Yes (Microphone (KVYCam Virtual Audio Clip Device))
> Audio file: No
> Video quality: Low (default)

==== [2016.06.17, 17:40:41.505 UTC] INFORMATION:

> SplitCam application finishes

I think you use one of old versions of splitcam. Please, set 7.4.4.1 on your PC, catch that error, close splitcam and send me log
SplitCam Team

ALoubert
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Posts: 11
Joined: Sat Mar 22, 2014 2:35 pm

Re: New version 7.4.4.1 bugging on startup

Post by ALoubert » Sat Jun 18, 2016 3:11 pm

Yes, it was the full log !
But indeed, as I told you, as v7.4.4.1 was buggy, I reinstalled the old v7.2.4.1...
I thought it would keep the log between the versions.
Clearly not, that's perhaps why you didn't find what you were expecting !

So, I reinstalled v7.4.4.1.
Here's the (whole) log:

==== [2016.06.18, 15:04:03.101 UTC] INFORMATION:
> CSplitCamApp::InitInstance() dwThreadId = 11088

==== [2016.06.18, 15:04:03.847 UTC] ERROR:
> Cannot change media format: 0x80040200

==== [2016.06.18, 15:04:06.376 UTC] INFORMATION:
> Version: SplitCam 7.4.4.1
> Source: Webcam(Loubert-A - Alcyone)
> Resolutions: 1024x768
> Audio channel: Yes
> Audio device: Yes (Microphone (rear) (High Definit)
> Audio file: No
> Video quality: Low (default)

==== [2016.06.18, 15:05:27.045 UTC] INFORMATION:
> SplitCam application finishes

There's nothing more than what I'm getting through the popup.

vicul
Forum Moderator
Posts: 229
Joined: Wed Oct 23, 2013 10:07 am

Re: New version 7.4.4.1 bugging on startup

Post by vicul » Sat Jun 18, 2016 4:02 pm

> Source: Webcam(Loubert-A - Alcyone)

What is it this webcam? You wrote you used Microsoft LifeCam VX-7000.
SplitCam Team

ALoubert
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Posts: 11
Joined: Sat Mar 22, 2014 2:35 pm

Re: New version 7.4.4.1 bugging on startup

Post by ALoubert » Sat Jun 18, 2016 5:45 pm

Yes, that's right.
It's the right reference.

vicul
Forum Moderator
Posts: 229
Joined: Wed Oct 23, 2013 10:07 am

Re: New version 7.4.4.1 bugging on startup

Post by vicul » Sun Jun 19, 2016 3:30 am

I am not having that cam in our lab now. But I've made the fixed copy for you, as a temporary solution.

The link for downloading is here


https://dl.dropboxusercontent.com/u/513 ... 1_BETA.exe

Let me know if it will not work
SplitCam Team

ALoubert
User
Posts: 11
Joined: Sat Mar 22, 2014 2:35 pm

Re: New version 7.4.4.1 bugging on startup

Post by ALoubert » Sun Jun 19, 2016 9:57 am

Sorry, still the same error...

Here's the log:

==== [2016.06.19, 09:53:12.517 UTC] INFORMATION:
> CSplitCamApp::InitInstance() dwThreadId = 9736

==== [2016.06.19, 09:53:13.269 UTC] ERROR:
> Cannot change media format: 0x80040200

==== [2016.06.19, 09:53:18.220 UTC] INFORMATION:
> Version: SplitCam 7.5.1.1 beta
> Source: Webcam(Loubert-A - Alcyone)
> Resolutions: 1024x768
> Audio channel: Yes
> Audio device: Yes (Microphone (rear) (High Definit)
> Audio file: No
> Video quality: Low (default)

==== [2016.06.19, 09:53:45.808 UTC] INFORMATION:
> SplitCam application finishes

vicul
Forum Moderator
Posts: 229
Joined: Wed Oct 23, 2013 10:07 am

Re: New version 7.4.4.1 bugging on startup

Post by vicul » Mon Jun 20, 2016 3:54 pm

I'gonna give you the solution as soon as get MS LifeCam for our lab
SplitCam Team

ALoubert
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Posts: 11
Joined: Sat Mar 22, 2014 2:35 pm

Re: New version 7.4.4.1 bugging on startup

Post by ALoubert » Mon Jul 11, 2016 8:28 pm

Have you been able to try a fix ?

For now, my v7.2.4.1 permanently reminds me about upgrading, even though I've unchecked the "check for update" item in the options menu !

This is very boring...

vicul
Forum Moderator
Posts: 229
Joined: Wed Oct 23, 2013 10:07 am

Re: New version 7.4.4.1 bugging on startup

Post by vicul » Tue Jul 12, 2016 2:57 am

we have not gotten that cam yet.
SplitCam Team

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